ozwin365 Privacy Policy
This policy provides a full explanation of how your personal information is collected, stored, and kept secure.
This Privacy Policy ("Policy") clearly describes how your personal information is managed when you use the ozwin365 website and services. By registering on the ozwin365 platform or using its services, you are considered to have accepted the terms of this Policy. This Policy should be read together with our Terms and Conditions.
Definitions and Scope
In this Policy, "personal information" means any information that can directly or indirectly identify an individual. This includes name, mobile number, email address, identity verification documents, and financial transaction details.
This Policy applies to all services, mobile applications, and customer support channels under the domain https://ozwin365app.cam. If you access ozwin365 through another website, that website's own privacy policy will apply.
Information We Collect
2.1 Information Collected at Registration
When you open an account on ozwin365, the following information is required:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Preferred payment method details (bKash, Nagad, Rocket, or bank account details)
2.2 Automatically Collected Information
Certain information is automatically logged while you use the platform. This includes:
- Device type, operating system, and browser version
- IP address and approximate location
- Session duration and pages visited
- Gaming and betting activity history
2.3 Cookies and Similar Technologies
The ozwin365 website uses cookies and similar tracking technologies. These help improve your browsing experience, keep you logged in, and analyse platform performance. You can manage cookies through your browser settings, but disabling them may affect some services.
Purpose of Using Your Information
The information collected is used for the following purposes:
- Account Management: For registration, login verification, password recovery, and account security.
- Processing Financial Transactions: To complete deposits and withdrawals securely.
- Identity Verification: To prevent fraud and confirm age (21+ age requirement).
- Customer Support: To manage communications for issue resolution and assistance.
- Service Improvement: To analyse platform performance and user experience.
- Fulfilling Legal Obligations: To comply with applicable laws and regulations.
- Bonus and Promotion Management: To provide and verify offers for eligible members.
Data Storage and Security
ozwin365 applies industry-standard security measures to keep your personal information safe. All data transfers are carried out using SSL encryption to prevent unauthorised access by third parties.
Your information is stored on secure servers. Only authorised personnel can access it, under strict access controls. In the event of a data breach, we will notify affected users in a timely manner as required by law.
4.1 Data Retention Period
Your information will be retained for as long as your account is active and for as long as necessary to meet legal obligations. After account closure, data is securely deleted at the end of the defined period, though certain information may need to be retained longer for legal reasons.
Sharing Information with Third Parties
ozwin365 never sells or rents your personal information. However, information may be shared in the following limited cases and only to the extent necessary:
- Payment Processors: bKash, Nagad, Rocket, and authorised banks — solely to complete transactions.
- Identity Verification Services: To complete the account verification process.
- Legal Authorities: In cases of court orders or legal obligations.
- Technology Partners: To operate the platform and ensure security, under strict confidentiality agreements.
These third parties process information in accordance with ozwin365's instructions and do not have the right to use this information for their own purposes.
User Rights
As a member of the ozwin365 platform, you have the following rights:
6.1 Right to Access Your Information
You may request a copy of your personal information stored on ozwin365 at any time. This request can be made via live chat or email.
6.2 Right to Correct Your Information
If any of your information is incorrect, you can submit a correction request through the customer support team. Corrections will take effect after identity verification.
6.3 Right to Delete Your Information
In certain circumstances, you may request deletion of your personal information. However, some information may need to be retained for a defined period due to legal obligations.
6.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages, you can cancel your subscription at any time through your account settings or via customer support.
Relationship with Responsible Gaming
Alongside protecting your privacy, ozwin365 is committed to responsible gaming. We analyse your gaming activity data to detect unusual behaviour — but this is done solely for your safety and with your consent. Read the Responsible Gaming Guidelines for details on how we provide gaming limits and self-exclusion options. All casino and betting activities are for ages 21+ only.
Protection of Minors' Information
ozwin365 services are strictly for individuals aged 21 and above. No information is intentionally collected from anyone under 21. The age verification process at registration serves this purpose. If it becomes known that a minor has created an account, that account and its associated information will be deleted immediately.
International Data Transfers
In some cases, your information may be processed or stored on servers outside Bangladesh. For such transfers, we ensure that applicable data protection standards are properly maintained in the destination country and that third parties are bound by confidentiality agreements.
Changes and Updates to This Policy
ozwin365 reserves the right to update this Privacy Policy as needed. If significant changes are made, you will be notified via your registered email or a notice on the platform. Continued use of the platform after a change indicates acceptance of the updated policy.
If you have any questions about this Policy or concerns about your information, visit our FAQ section or contact our customer support team directly.
Contact
If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us through the following:
Customer Support
24/7 Live Chat — click the chat icon on the right side of the platform
Email: [email protected]
Our support team provides assistance in both Bengali and English.